Ally Customer Service
Ally Customer Service Ally is a popular online bank with competitive interest rates, no fees and sophisticated tools for saving. Its mobile app is well-rated, and it offers round-the-clock access to live customer service through phone, email or online chat. The bank also has a convenient tool to check current wait times for its call centers.
The company is based in Detroit, Michigan and offers mortgage operations, credit cards, auto loans, banking, deposit and investment products. It grew out of the GMAC Bank division of General Motors Acceptance Corp., which began as an automotive financial services and products provider for GM clients and dealers. The Ally name was adopted in 2009 to better reflect its growing retail banking business.
Ally has a reputation for great customer service, with quick and helpful representatives. Its mobile app is easy to use, and its website is full of educational articles, FAQs and videos. Its chat support is also a great resource for questions and issues. However, there are some areas in which Ally can improve its customer service.
One such area is its inability to help customers in need of loan modifications due to extended illness or Covid-19 related issues. Many customers report long phone waits and unhelpful representatives. Additionally, its automated system asks them to contact their local branch for further assistance. This can be frustrating, especially for those who are struggling to make ends meet and have a mortgage or auto loan payment due in the meantime.
Another area that Ally can improve is its ability to provide information to its customers on how to avoid overdraft fees and other unnecessary charges. The company tries to minimize overdraft fees, but its system can be confusing to customers who aren’t aware of their options.
Ally also tries to be an active corporate citizen, with contributions to communities in the cities where its employees live and work. It supports schools and community groups, as well as professional sports teams in Charlotte and Detroit. It has also partnered with the American Red Cross to respond to natural disasters.
In addition to donating money, Ally also invests in communities through employee volunteer programs. In November, the company designates the month as Giving Back Month, with employees taking time away from work to give back to their communities.
Ally Invest’s customer service is available through phone, email and the company’s Twitter account. While their live chat isn’t the fastest, they do answer questions quickly and clearly. Their email response times are also fast, with most queries getting a reply within a day or two. They also have an FAQ page for common questions.Ally Customer Service